About

This is a short list of the most frequently asked questions about the reporting system. For more information, or if you need support, please contact CHRAJ. For frequently asked questions about CHRAJ, please click here.

: What is the reporting system?

The reporting system is an online form for submitting complaints concerning discrimination on the basis of HIV or key population status, gender identity, or sexual orientation to CHRAJ. It is also a database of cases that documents the nature and extent of stigma and discrimination in Ghana. This information helps to inform national policy and programming priorities. The reporting system helps CHRAJ ensure access to justice for people who experience discrimination.

: How do I report a case?

There are three ways of filing a complaint. 1) You may fill out the complaint form online. Please click on “Complaint Form”, above. 2) You may text “chraj” to 1406 and type a short description of the complaint into the SMS. This option will require CHRAJ to call you back to obtain more information about the case. 3) You may report a case in person to CHRAJ headquarters in Accra or any CHRAJ Regional Offices near you. The headquarters is open Monday through Friday, between the hours of 08:30 and 04:00.

: Why does the reporting system exist?

CHRAJ has a constitutional mandate “to investigate complaints concerning practices and actions by persons, private enterprises and other institutions where those complaints allege violations of fundamental rights and freedoms”. This system builds on CHRAJ’s mandate to protect universal human rights. The commission is committed to protecting the rights of people who have experienced discrimination on the basis of HIV or key population status, gender identity or sexual orientation through documenting cases and seeking redress.

: Who should report discrimination through the reporting system?

Anyone who believes he or she has experienced discrimination on the basis of HIV or key population status, gender identity, or sexual orientation may report an incident through this system. Types of incidents that may be reported include, but are not limited to: assault; blackmail; abuse by the police or other government officials; denial of health, legal, policing, employment, or housing services; and violations of privacy and confidentiality. While any incident may be submitted through the reporting system, CHRAJ is unable to investigate cases currently pending in a court or judiciary tribunal.

: Who will handle my complaint?

The CHRAJ Health Rights Team is made up of specially trained intake officers, investigators, and lawyers who will handle your complaint with privacy and confidentiality. They will process your complaint in the same manner as other complaints.

: What will happen after my complaint is submitted?

A specially trained intake officer will be notified about your case. The intake officer may contact you within 10 days for additional information, if they require more information and you are seeking action. CHRAJ will then review the case to ensure that it is within CHRAJ’s mandate. Most cases go through mediation, as a first step. Mediation can take a couple of months to organize. If unresolved by mediation, cases may be investigated by CHRAJ who will provide recommendations. The length of the investigation is dependent on the complexity of the case. If the recommendations are not followed within three months, CHRAJ can go to court to enforce their findings. Once submitted, all reports are handled in a secure, confidential manner by CHRAJ. Aggregated statistical information may be shared, but personal and identifying information will be kept confidential.

: What if I want to submit a complaint anonymously?

If you wish to seek redress for the incident, you may ask someone else (such as an organization or person you delegate) to submit the case. CHRAJ will work with this representative to investigate the incident. If you are not seeking redress, you may submit a complaint without providing your name or a third party. Your input will, however, allow CHRAJ to understand the breadth of discrimination on the basis of HIV and key population status, gender identity, or sexual orientation.

: What legal protections do people living with HIV and key populations have in Ghana?

The Constitution of Ghana makes clear that all persons shall be equal before the law, and that discrimination on the grounds of gender, race, colour, ethnic origin, religion, creed, social or economic status is unconstitutional. The Labour Act (2003) and the Persons with Disabilities Act (2006), clarify that discrimination on the basis of temporary disability due to health, including HIV status, is illegal. Additionally, the Constitution of Ghana upholds the right to privacy, protecting people living with HIV from having their status disclosed.

: Can CHRAJ arrest someone who has discriminated against me?

No. CHRAJ cannot arrest the person against whom you make a complaint. CHRAJ does, however, have the power to compel the Ghana Police Service to enforce the law. CHRAJ can investigate complaints, make recommendations for action, and go to court to enforce those recommendations.

: If I have a question about my submitted complaint, who do I contact?

You may contact CHRAJ at any of the following phone numbers: 0302- 662150/664267/664561/668839. Ask for the Health Rights Team or visit any CHRAJ offices near you. You may also contact CHRAJ by clicking on “Contact”, above.

Results at a Glance

Total Complaints:

87

Current Status

Gender

HIV/Key Population Group

Number of reports by month

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